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Laundry Service – Part 3 – How are My Clothes Washed

Laundry Service – Part 3 – How Are My Clothes Washed

In an effort to give customers a complete guide to how our residential laundry service works, we wanted to write up a series of blogs explaining the different steps from signing up to the packaging of your clothes and finally the delivery. In the first two blogs, we told you about how to sign up and what to expect with your first pickup. For this third installment, we explain how your clothes are handled and processed in our facility. If you’re interested in reading part 1 or 2 about signup and what to expect during your first delivery, please check out those blogs.

When your clothes arrive back at our warehouse, they are stored on our elevated shelving units until they are ready to be washed. The clothes are tagged with your name and preferences when we pick them up and those tags will move with your clothing from start to finish. Your clothing will always have this tag with it whether it’s waiting to be washed, in the washer, in the dryer, or ready to be sent back out. We never combine or wash your clothes with anyone else’s so your items are always kept separate from start to finish. We take great care to make sure your items are washed properly and returned to you ready to wear and that all starts with making sure each customer’s items are kept separate at all times.

Once your clothing is set to be washed, we take it to a clean stainless steel table where we sort through your items and pre-spot any items that you mark to be pre-treated. Only one person’s laundry is allowed to be on the table at a time to ensure no mixing. We go through your items before washing them to make sure everything is separated, nothing is scrunched up like socks or pants that would prevent a good washing, and we look for anything in the laundry that shouldn’t be washed. And believe me when I say we’ve seen almost everything come through people’s laundry so we try to spot it before it goes into the wash when possible. We’ve seen AirPods, credit cards, lighters, pens, crayons, lots of nerf bullets, golf tees, watches, and probably anything else you can imagine. And while we do catch a lot of things, we cannot catch everything so we do ask that customers do their best to make sure items are removed from their pockets and laundry in general.  If we do pull something from your laundry, we will always include it back in with your returned laundry and yes that includes cash.

Once your items are sorted, they go into the appropriately sized washers. We use that tag on your laundry that identifies your preferences to know exactly what you want. We offer scented and unscented options as well as other requests such as Oxiclean on heavily soiled items or using a little bleach on whites. After items are washed, they are dried with your choice of dryer sheets on low to help prevent shrinkage. We always wash residential items on low to prevent issues and it works out very well for us. We also have dryer balls on hand if you prefer that over dryer sheets. We do our best to accommodate all special requests.

After items are washed and dried, they are pulled straight from the dryers and hung on the sides of clean carts carts to prevent any wrinkling until they are ready to be folded. Then one of our Expert Folders will take the cart full of your clothing to their clean workspace where your items are folded per our folding guidelines. We are very strict about having only one person’s laundry on our folding workspace at a time to prevent any mixup issues. Each folder has a large 4’x8’ table so they have plenty of room to fold even the largest orders. Once items are folded, they are packed, weighed, and put on the shelf ready for your driver to deliver them back to you on your delivery day. Curious how they’re packed exactly? Well stay tuned for the next blog installment to learn more about that.

I think it’s also worth mentioning that since we are not a laundromat, your laundry is never in a place where other random people will have access to it. The only people that ever have access to our building and your laundry are our workers. Our facility is secure with cameras and an alarm that make sure your laundry is always secure. 

Simply Clean Laundry Service is dedicated to making your life easier by providing pick up laundry service in the St. Louis area. Give yourself one less thing to worry about and try our residential wash and fold service that includes pick up and delivery. We have been in the laundry business for more than 12 years and would love to earn your business. Give us a call at 314-782-2476 today to learn more.

Mark Huntebrinker
Owner, Simply Clean Laundry Service

314-782-2476

Laundry Service – Part 2 – My First Pickup

Laundry Service – Part 2 – My First Pickup 

In an effort to give customers a complete guide to how our residential laundry service works, we wanted to write up a series of blogs explaining the different steps from signing up to the packaging of your clothes and finally the delivery.  In this second blog, we explain what to expect with your first pickup.  If you are interested in reading part 1 about the signup process, you can click here to see that blog.  

So now that you’ve got your account all setup, what happens next?  The next step is for you to put your laundry out by 7 AM the day of your scheduled pickup.  For the first pickup, place your items in plastic bags or a nylon bag if you have one.  Please attach a note that says “Simply Clean Laundry” so the driver knows those bags are meant for us.  When we return your clothes for the first time, we will put them in our large blue nylon bags so you can reuse those for the next pickup.  We do ask that you not put out hampers or baskets.  We prefer plastic or nylon bags for that first pickup.  

People ask us if they need to be home for the first pickup and the answer is… No, you do not need to be present for the pickup. When you sign up, you will give us any special location or instructions that we need for the pickup, so just set your laundry out and we will be by between 7 am – 2 pm to pick it up depending where your stop falls on the route.  Once we pick up your laundry, it’s tagged with your name and washing preferences and put in our van and taken back to our secure facility.  In Part 3 of this blog, we’ll look at how your clothes are handled and washed once we have them at our site, so check out that post.

Simply Clean Laundry Service is dedicated to making your life easier by providing pick up laundry service in the St. Louis area. Give yourself one less thing to worry about and try our residential wash and fold service that includes pick up and delivery. We have been in the laundry business for more than 12 years and would love to earn your business.  Give us a call at 314-782-2476 today to learn more.

Mark Huntebrinker
Owner, Simply Clean Laundry Service

314-782-2476

 

Laundry Service – Part 1 – How Do I Get Started

Laundry Service – Part 1 – How Do I Get Started

In an effort to give customers a complete guide to how our residential laundry service works, we wanted to write up a series of blogs explaining the different steps from signing up to the packaging of your clothes. In this first blog, we explain how to get started using our service.

Once you’ve decided that you want to use Simply Clean Laundry Service, signup is easy. We currently offer two ways to Sign Up for our service. You can either visit our “Get Started” page here, or just give us a call at 314-782-2476. If you fill out our online form, Kathy will reach out to you within the day to finish the signup process including setting up your detergent and cleaning preferences. She will also ask you for any special instructions needed for picking up your laundry like a preferred location of those pickups and dropoffs. Some prefer it on their back porch, behind a pillar, outside an apartment door, in a lockable container, or just simply right on their front porch. Then Kathy will add your payment information and set up your first pickup. If you would rather speak directly with Kathy from the start, just give her a call and she would be happy to get all your information directly from you and set up your first pickup.

Simply Clean Laundry Service is dedicated to making your life easier by providing pick up laundry service in the St. Louis area. Give yourself one less thing to worry about and try our residential wash and fold service that includes pick up and delivery. We have been in the laundry business since 2006 and would love to earn your business. Give us a call at 314-782-2476 today to learn more.

Mark Huntebrinker
Owner, Simply Clean Laundry Service

314-782-2476

 

Our Customers Deserve the Best!

Our Customers Deserve the Best!

Laundry detergents and additives are extraordinarily complex liquids and powders.  They have the task of removing dirt, stains, and odors from fabric, and then rinsing away without damaging your clothes, your washer, your skin, or the environment. For our residential accounts, we offer Tide Original for our scented option and All Free & Clear for our fragrance-free option and we  use Oxiclean as an additive when needed to help with whitening, smells, or extra dirty laundry.  For drying, we use Bounce Outdoor Fresh and Bounce Unscented.  We’ve been using these products for years and we believe in offering customers the best name brand detergents on the market. 

We know many of you reading this think that using a great detergent should be a given for anyone doing wash and fold laundry but you’d be surprised.  We’ve been in the industry a long time and you would be amazed at just how many services out there are using subpar detergents and store brands.  Or worse yet many laundromats/services are using completely fake knock off detergents that have been tested to show they barely perform better than just water.  I’m sure you’ve seen those detergents on Facebook or Craigslist and they are made to look and smell like your favorite name brand but they are not. The liquid detergents are watered down and the powdered knock offs are filled with salts and fillers that not only won’t clean your clothes, but are probably damaging them too.   

Buying name brand detergents is not the cheapest option out there but we believe it’s the best for our customers, so we have always used high quality brand name detergents.  When you use Simply Clean Laundry Service, not only are you getting great consistent customer service, but you can also rest easy knowing that we are doing everything we can to make sure your clothes come back clean  and safe each week.  Give us a call at 314-782-2476 to setup your first pickup.    

Mark Huntebrinker
Owner, Simply Clean Laundry Service

314-782-2476

detergent blog

Commercial Laundry Solutions for Your Business

Commercial Laundry Solutions for Your Business

Simply Clean Commercial Laundry Service really does bring you the best of both worlds.  We’re big enough to create a custom laundry solution for your small or medium sized businesses, while also small enough to give great flexibility, no contacts, and direct access to us… the owners.      

Unlike some of the big linen services, we specialize in designing a custom solution to meet the needs of your small to medium sized businesses including many light medical practices.  Some advantages of using Simply Clean Commercial Laundry Service Include:

  •  We specialize in washing customer owned items.  Tired of the quality of linen that the big linen companies keep sending you each week?  Since we wash your customer owned items, you can decide what type and quality of linen you want to purchase, and we’ll take it from there.  We can even supply you with company names where to purchase certain linen.  
  •  We can customize a wash formula just for you.  We are NOT a laundromat where they wash everything the same way with the same formulas.  Our machines are fully programmable and we have a Chemist on staff who has over 12 years of experience setting up custom formulas for your linen.  Maybe you need an extra up front rinse or two for dirty linen like a maid or cleaning service, or maybe you need to have your linen soak a little during a cycle.  Or maybe your linen needs a high pH wash or you prefer to use oxygen bleach.  Whatever it is, our programmable machines and chemical pumps can make it happen.  
  • We fold your items to your specifications.  Sometimes customers want microfiber sorted by color or in stacks of a certain amount.  Done.  Sometimes customers want items hung up like lab coats and tablecloths.  Done.  Sometimes they need items folded a certain size to fit on their existing shelves.  Done.   I could go on but you get the picture.  
  • We do not require contracts.  We believe in earning your business week in and week out, so for that reason we have no long-term contracts.  Even if you need to skip a week, just give us a days notice, and we can make that happen with no problem.  We truly are flexible.  
  • We don’t believe in add on fees.   Some of the big guys will “Nickle and Dime” you with lots of add ons for fuel surcharges, replacement costs, or higher prices for certain detergents.  None of that applies with us.  We calculate cost on dry weight per pound and we also offer free pickup and delivery so you get an easy to understand bill.  
  • We make life easy with reliable consistent service.  Once we have your account setup and frequency of pickup and deliveries, everything else runs smooth.  1.  We pick up your laundry.  2.  We professionally launder and fold your items to your specifications.  3.  We weigh or count your dry items and deliver them back to you.  What could be easier?

We serve all types of commercial accounts including maid services, cleaning services, Air BnB’s, Bed and Breakfasts, Dermotologists, Dental Offices, Chiropractors, Wedding Venues, etc so if you’re tired of your existing service or if you’re just tired of washing your own laundry, give us a ring or email us and we’d be happy to setup a customized laundry solution just for you. 

Mark Huntebrinker
Owner, Simply Clean Laundry Service

314-782-2476

Chemical Pumps

Working from Home… Again

Working from Home… Again

Kathy Huntebrinker, Owner of Simply Clean Laundry Service, recently wrote down her thoughts on the current corona situation and how it has changed her life these last few months.  As small business owners, being flexible and having the ability to pivot and adjust to changing situations is key and she does this extremely well.  It’s fun to look back on how our lives have changed in the relatively short time we’ve been doing this but we wouldn’t change it for anything.  Enjoy her blog post below and we hope you and your family are healthy and doing your best to adjust to the current situation we find ourselves facing.  
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Once upon a time, I was a “work from home” mom.  We bought the then small diaper business and I ran it from home while having three kids within four years.  I became accustomed to working during nap times and managing work and home activities. If one of my kids was laughing, babbling or crying during a phone call it was all right since I was talking to other parents or soon to be other parents.  I vividly remember signing up a new customer sitting in the backyard with Caitlyn scribbling all over the sign up sheet, or Norah playing Squinkies on the floor next to me as I finished a route or Ryan sitting on my lap playing with his own computer (a calculator) while I wrote an email.  As the business and the kids grew, they eventually all went to school and I became a “work from work” mom.  When we bought our current facility, I suddenly had my own desk and stopped doing extra folding and deliveries so I had an office job for the first time in my life.  

Now, fast forward five more years and the arrival of the pandemic and schools being cancelled and I find myself back to being a “work from home” mom.  I stay home with the kids in the morning to make sure school work is getting done and then head into work to finish up routes and check in with our staff.  Instead of scribbles and Squinkies, we now have Google Meets, Schoology and virtual learning to work around.  I find myself with acute and obtuse angles and algebra equations on my work papers instead of preschoolers’ alphabet letters, stick figures, and scribbles.  And once again, if I answer the phone from home, it is okay if you hear my kids talking, laughing or singing in the background, because now most of you are working from home as well.  My thirteen year old even thinks she is ready to answer the business calls since she has been listening to me (we haven’t gotten there yet, but you never know…)  It is crazy when life comes full circle, but we are all in this together and someday I may be back at my full time office job.  But for now, I will enjoy the kids and the work all combined into one.  

Kathy Huntebrinker
Owner, Simply Clean Laundry Service

314-782-2476

Protected and Private

Protected and Private

We want to make sure your clothing is protected and kept private when delivered to you. We take great pride in making sure your clothes get to you as clean and fresh as they are when coming out of the dryer.  We fold and pack everything tightly in clean plastic bags, and then those bags are placed in a nylon bag for double the protection and double the fun. We recently changed from our logo printed canvas bags to a completely washable nylon bag.  This was in response to the coronavirus and while they aren’t as cool as our old bags, they do make sure your items are protected and private upon delivery.  No one wants to see your underwear,  and we’re sure you don’t want them seeing it either.

Mark Huntebrinker
Owner, Simply Clean Laundry Service

314-782-2476

Overflowing Laundry at Home?

Overflowing Laundry at Home?

We’ve had several calls lately from customers that tell us that even though they’re home all day, they are becoming overwhelmed by the amount of laundry their families are creating during this pandemic.  They have all their normal household duties, but they also have a new list of responsibilities like helping the kids with school work, getting their work done from home, creating more detailed meal plans with efficient shopping lists, and of course all the other projects that you personally would like to get done during this time.  In some ways, life has become more busy with the stay at home orders created by the coronavirus.  

Well if your laundry is overflowing at home, we can definitely help.   It’s what we do and have continued to do during this time. We pick up in St. Louis, St. Charles, St. Peters, and surrounding communities.  Or you can drop off at our location in Overland, MO right by the Taco Bell on Page near Ashby. Give us a call today to set up your account at 314-782-2476. 

Mark Huntebrinker
Owner, Simply Clean Laundry Service

314-782-2476

How Have We Adapted as a Business?

How Have We Adapted as a Business?

As the world continues to change and our new reality sets in for at least the next few months, we’ve had to make some changes here at Simply Clean.  By nature, Simply Clean has always been a relatively contact free type business with the exception of our commercial stops which most have closed during this time.  For our residential and diaper stops, we drop and pick up mainly from people’s porches or apartment hallways so contact has always been minimal. We have added extra precautions with a new type of washable bag and protection for our drivers and people sorting laundry.  But along with the procedural changes, we’ve also had to adapt our business model a little bit to make up for some of the loss we’ve incurred from our commercial accounts.

When this all occurred, we decided on two new approaches that would allow us to keep helping as many people possible with our services, while also ensuring our employees keep a steady paycheck.  The first thing we did was expand our service areas. While these new areas haven’t been posted on our site, we have expanded where we target new customers and we are accepting customers in a broader area of St. Louis.  This means going a little further North, South, and West than what’s currently shown on our website. The second thing we did was to start accepting drop off service aka Curbside Service. This is something we’ve never done before but had always planned on, so we are now accepting wash and fold at our facility at a reduced rate if a customer drops off and picks up.   It’s a great contact free service that allows customers to use our service if they are out of the pickup area and they can save a few bucks as well.   

These 2 small changes to our business model have allowed us to continue growth in our diaper and residential segments during a time that would otherwise make it very difficult to do so.  And as always, our number one priority is the safety of our customers and employees and we continue to follow strict cleaning and sorting guidelines to prevent any issues. We are continuously grateful to St. Louis for the support and are always happy to serve you.  Give us a call today at 314-782-2476 to talk with Kathy about scheduling your first pickup or dropoff and thanks again for choosing our locally owned and operated laundry service. We really appreciate it.

Mark Huntebrinker
Owner, Simply Clean Laundry Service

314-782-2476

Meeting Notes from Our Team Meeting

Meeting Notes from Our Team Meeting

During these difficult times, communication is definitely the key in maintaining a safe productive environment.  This includes notifying customers of changes to our routes, cleaning procedures, or just any related business activity, and it also means increased communication at our laundry facility with our Team Members.  We have always had one on one meetings with our employees where we go over performance, business updates, goals, etc, and we had informal group meetings every day to go over workload, priorities, incoming laundry, and new customers.  But with the new world we’re living in right now, we have added more formal meetings and I thought I would share with you the agenda and meeting notes from our first official formal team meeting. I’ll list out the bulleted agenda items below with the notes and conversation that took place after it.  This is an inside look at the exact items we discussed and some of the details around them.  

First Group Meeting – March 2020 – COVID-19 Edition

  • Welcome – Thank you everyone for your continued hard work.  This continues to be a strange time in life and business and we are going to increase communication during these difficult times including this meeting.
  • Safety First – This is our number one priority for employees and customers.  We have provided everyone here with the proper personal protection. Gloves and masks.   Follow the cleaning instructions and make sure to protect yourself especially on incoming laundry.  Also, make sure to be diligent about following the cleaning and flow procedures as outlined in our training yesterday.  
  • What can you do as an employee – Keep yourself safe and healthy and follow the cleaning procedures.  We have time so take your time. If you ever have a fever, stay home and contact us for further instruction.
  • Workload – Many of our commercial customers are seeing a decrease in work or will close all together with the Stay in Place orders that come out Monday.  We are driven to try and keep workload as high as possible but understand that there may come a time when we have to temporarily put people on leave. We will have those discussions personally with each of you later this week.
  • Literature – All emails and blog posts that we have sent to customers are up on the main desk.  Please take time to read them. Let us know if you have any questions.  
  • What We’re Doing (Mark and Kath) – Trying to retain as much business as we can while maintaining safety.  We are expanding our delivery area a little bit to keep drivers busy and reaching out to past customers to see if they need help.  We are also catching up our to do list around here and finishing our evaluation of delivery software that we will start to implement soon.  And we are also adding a drop off option at our store.  Details to follow.
  • We are Essential – Per the MO and IL guidelines, we are considered essential and will remain working as long as we can.  I created a “Permission to Travel” letter that you should take and keep on you in case anyone stops you on the way to or from work.
  • What’s Next – Keep communicating with us and we will do the same.  This is a difficult time and we will pull through it but let’s try to keep our heads up and keep working hard for our community and our customers.  
  • Questions?

I hope you enjoyed seeing a small glimpse into our business as we navigate during these trying times.  We believe in being honest with you and our employees so if you ever have any questions, we are here to answer them.  We hope you and your family stay healthy.

Mark Huntebrinker
Owner, Simply Clean Laundry Service
314.782-2476

Commercial Laundry Service

We pride ourselves on providing our clients hassle free service. We are reliable, and we strive to make every part of the process easy and consistent. This way you can worry about other aspects of your business.

Residential Laundry Service

Don’t have time to wash your own laundry? No problem. Just give us a call to arrange your free pickup and let us do all the work. We use trusted detergents and wash to your specific specifications. Then everything is folded, bagged, and returned to your door step. It couldn’t be easier.

Cloth Diaper Service

You may know us better as Baby Care Diaper Service. We have been serving St. Louis for more than 20 years with over 10 of those years under our direction. We have washed over 2 million diapers in that time so we know a few things about cloth. Click here to be taken to our main cloth diaper site.

What Clients Say

  • I love Simply Clean Diaper Service because I know cloth diapers are healthy for my baby and for the Earth. Plus, the convenience is hugely important to me as a new mom — I never have to run out for diapers, or constantly do the laundry.

    Katie S., mother of Lincoln, Diaper Service Customer
  • I am beyond happy with my decision to go with Simply Clean.  For me it was important to try and do my part to keep this world just a little bit greener for my daughter, and teach her right from the beginning how the small things count.  The Owners will help you through any issues you have with real urgency to please their customers.

    Jessica M., mother of Lily, Diaper Service Customer
  • Cannot recommend Simply Clean service enough. Kathy was flexible, kind, easy to work with, and accommodating of our schedules. Plus, the laundry was clean, soft, and ready to put away.  They really make laundry easy. 

    William T, Laundry Service Customer
  • As my business grew, it no longer made sense for me to do my own laundry.  By the time you figure in utilities and my time, it was well worth the cost to let Simply Clean wash my linen.  Thanks Simply Clean!

    Becky S, Massage Therapist, Commercial Laundry Customer
  • Fantastic service. The owners are very knowledgeable and helpful. They are easy to work with and adjust to my needs. It is so easy to just put the laundry out once a week and get it back a couple days later.

    Hannah R, Laundry Service Customer
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