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Meeting Notes from Our Team Meeting

Meeting Notes from Our Team Meeting

During these difficult times, communication is definitely the key in maintaining a safe productive environment.  This includes notifying customers of changes to our routes, cleaning procedures, or just any related business activity, and it also means increased communication at our laundry facility with our Team Members.  We have always had one on one meetings with our employees where we go over performance, business updates, goals, etc, and we had informal group meetings every day to go over workload, priorities, incoming laundry, and new customers.  But with the new world we’re living in right now, we have added more formal meetings and I thought I would share with you the agenda and meeting notes from our first official formal team meeting. I’ll list out the bulleted agenda items below with the notes and conversation that took place after it.  This is an inside look at the exact items we discussed and some of the details around them.  

First Group Meeting – March 2020 – COVID-19 Edition

  • Welcome – Thank you everyone for your continued hard work.  This continues to be a strange time in life and business and we are going to increase communication during these difficult times including this meeting.
  • Safety First – This is our number one priority for employees and customers.  We have provided everyone here with the proper personal protection. Gloves and masks.   Follow the cleaning instructions and make sure to protect yourself especially on incoming laundry.  Also, make sure to be diligent about following the cleaning and flow procedures as outlined in our training yesterday.  
  • What can you do as an employee – Keep yourself safe and healthy and follow the cleaning procedures.  We have time so take your time. If you ever have a fever, stay home and contact us for further instruction.
  • Workload – Many of our commercial customers are seeing a decrease in work or will close all together with the Stay in Place orders that come out Monday.  We are driven to try and keep workload as high as possible but understand that there may come a time when we have to temporarily put people on leave. We will have those discussions personally with each of you later this week.
  • Literature – All emails and blog posts that we have sent to customers are up on the main desk.  Please take time to read them. Let us know if you have any questions.  
  • What We’re Doing (Mark and Kath) – Trying to retain as much business as we can while maintaining safety.  We are expanding our delivery area a little bit to keep drivers busy and reaching out to past customers to see if they need help.  We are also catching up our to do list around here and finishing our evaluation of delivery software that we will start to implement soon.  And we are also adding a drop off option at our store.  Details to follow.
  • We are Essential – Per the MO and IL guidelines, we are considered essential and will remain working as long as we can.  I created a “Permission to Travel” letter that you should take and keep on you in case anyone stops you on the way to or from work.
  • What’s Next – Keep communicating with us and we will do the same.  This is a difficult time and we will pull through it but let’s try to keep our heads up and keep working hard for our community and our customers.  
  • Questions?

I hope you enjoyed seeing a small glimpse into our business as we navigate during these trying times.  We believe in being honest with you and our employees so if you ever have any questions, we are here to answer them.  We hope you and your family stay healthy.

Mark Huntebrinker

Owner, Simply Clean Laundry Service
314.782-2476

NEW – Curbside Wash and Fold Drop Off – Reduced Pricing

NEW – Curbside Wash and Fold Drop Off – Reduced Pricing

To help increase social and phyiscal distancing, Simply Clean Laundry is now offering Contact Free Curbside Wash and Fold Dropoff Service at our location.  Place your laundry by our front door, and we will come out and pick it up.  All you need to do is setup an account with us and call us when you arrive.   The best part, it’s only $1.40 per pound with no minimum and ready the next day.  

It’s Simple.  It’s Clean.  It’s Simply Clean.

 #1.  Call to setup your account at Simply Clean Laundry.  We’ll get your name, payment information, and your washing preferences. We will also let you know store hours for the week.

#2.  Drive Over to Simply Clean Laundry at 10420 Liberty Ave. St. Louis, MO 63132.  We are near Page and Ashby.  We are still open because laundry services are considered essential.

#3.  Place your bags near our front door, wait inside your car, and give us a call at 314-782-2476 and we will be right out to pick it up.   For pickup, just park, and call and we’ll bring your clothes right out to you.  Please wait in your car until the attendant sets everything out.  Super Easy, Super Clean.

A Special Thank You to Our Team Members

A Special Thank You to Our Team Members

This new life that we are forced to live right now has been tough.  There is a cloud of uncertainty and stress that now falls on everyone, but you know what?  Our team members are still at work every day with a smile on their faces asking what they can do for our company and our community.  There’s such a great culture at our work and it starts with the relationships between all of us and it’s like one big happy family.  We are always willing to help each other out, and not just with work duties, but also outside of work. Sometimes it’s sharing supplies like toilet paper when someone can’t find any, or giving someone a ride when their car is in the shop.  Kathy and I are proud of the work family we have created and how hard everyone works to achieve common goals.  

We’ve got an incredible group of team members that work at Simply Clean Laundry Service.  It’s really hard to process all the things that have happened just in the last few weeks. From a business perspective we were really firing on all cylinders.  Our business was growing steadily and we have been able to hire a group of team members that are all amazing individuals. They are always on time, get along well with each other, and care about the future of our business so they do their best to contribute in any way they can.  With their help, we’ve been able to serve and take care of more and more laundry service customers. The one thing we are most proud of, is that we are able to employ and pay each of our workers a respectable wage. We have worked hard over the last couple of years to create a business that allows us to do that and because of their hard work, dedication, and attention to detail, they have helped create that for all of us.  

So I want to say a special thank you to our team members who continue to make this all possible.  I’m so proud of everything we’ve accomplished and I’m proud of the hard work they continue to put in even in these times of uncertainty.    

Thank you to: 

Christi C.
Jeanette R.
Angel J.
Paula W.
Charles W.
Thomas B.
Gail P.
Sarah S.
Ken H
Kathy H
Mark H

We will continue to strive no matter the situation, and I’m thankful for all of you.

Kathy and Chrisit

Simply Clean Laundry COVID-19 Response – Part 3 – March 20th, 2020

Simply Clean Laundry COVID-19 Response – Part 3  – All about that Cleaning – March 20th, 2020

We remain committed to working as long as advised to support the many families and businesses that rely on our services.  We are taking extra precautions to ensure the safety of our staff and customers. We wanted to send out this follow up message to keep you updated on our procedures and make sure we communicate exactly what we’re doing in response to the recent news.  Our number one priority is to maintain a healthy and safe environment for our customers and our employees. 

Many of the procedural changes you see below are in part due to Mark’s (Co-owner) background in the pharmaceutical industry.  Mark majored in Microbiology and minored in Chemistry before working in his previous life as a QC Manager for a major pharmaceutical company here in St. Louis.  Mark was in charge of all the environmental monitoring (bacterial and air sampling) on site and for setting up clean rooms that required an aseptic environment for filling syringes/vials of manufactured drugs.  As part of that, Mark was required to test, trend, and investigate issues that centered around all aspects of maintaining a clean environment on site. This experience definitely helps in creating processes to create clean areas, cleaning schedules, segregation, etc.  

In addition to our normal procedures, we have also added/re-enforced the following:

  • The facility was bleached and cleaned including all workable surfaces including carts, tables, and other high contact surfaces and continue to be done daily.  

  • Dirty laundry and clean laundry are not mixed and are stored in separate areas at our facility and care is taken with dividers in the vans to ensure the same separation.

  • We have changed the residential bags we’re using to a totally washable nylon bag that will be washed with the customers laundry each time.

  • We have always had dedicated dirty sorting areas for incoming laundry.  We have a nice workflow that includes the dirty storage area that moves to the dirty sorting area, and from there everything moves through washers and dryers and comes out to clean tables for folding and packing.

  • We have instructed employees to wear masks in addition to the gloves they already wear for sorting incoming laundry. 

  • Employees are also advised to not manipulate or jostle the laundry any more than they have to.  

  • Washer temps will be increased to warm for all incoming washing and all laundry is dried at a minimum of 140 degrees.

  • Laundry taken from the dryers is assumed to be disinfected based on washing and drying temps and will be placed on a clean cart, then moved to a clean table, and then bagged in a clean plastic bag, and then put in a clean nylon bag.  From there, it is moved to the clean storage area for laundry/linen before being delivered back to you.

  • Drivers are protecting themselves during pickups and dropoffs with gloves and masks as needed.

While no one can guarantee 100% protection, we wanted to make sure we let all customers know the procedures we are taking to help maintain a clean and safe environment for our customers and employees.   Thank you for your continued support.

Mark & Kathy Huntebrinker

Owner, Simply Clean Laundry Service
314.782-2476
 

Simply Clean Laundry COVID-19 Response – Part 2 – March 17th, 2020

Simply Clean Laundry COVID-19 Response – Part 2 – Released March 17th, 2020

Below is the second email we sent in response to what’s currently happening in regards to the Coronavirus.  We changed the type of bag we are using for Wash and Fold service to a completely washable nylon bag.  We remain committed to working as long as advised to support the many families and businesses that rely on our services.  We are taking extra precautions to ensure the safety of our staff and customers. 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Good Afternoon,

In addition to the email we sent on 3/13/20, we wanted to let you know of a couple more changes we are implementing for our residential laundry service.  You will notice that the bag your laundry comes in is slightly different. Your clean laundry will still be packed in the normal clear plastic bag, but we will be using blue nylon bags instead of our canvas bags temporarily.  These nylon bags are completely washable and will be washed every time with your own laundry.  

Please use this nylon bag going forward. When you put out the dirty laundry please put it in the nylon bag and keep the attached tag with your name and laundry information clipped to the bag.  If you lose the tag or have more laundry than the nylon bag please put it in plastic trash bags and label it with your name. 

Lastly, starting next week, we will move all residential laundry to a warm wash and will continue to dry on low.  Both of these measures along with normal wash cycles, are effective in cleaning and disinfecting laundry.  

A copy of this email will be placed in your bag this week, but please watch for additional emails including any future correspondence which will be sent by email only going forward.  Let us know if you have questions and thank you for continuing to support our family owned business. We wish you and your family good health.

Thanks,

Mark & Kathy Huntebrinker

314.782-2476

Simply Clean Laundry COVID-19 Response – March 13th, 2020

Simply Clean Laundry COVID-19 Response – Released March 13th, 2020

Below is the initial email we sent in response to what’s currently happening in regards to the Coronavirus.  We are committed to working as long as advised to support the many families and businesses that rely on our services.  We are taking extra precautions to ensure the safety of our staff and customers. 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Dear Customers,

As we all continue to monitor updates about the spread of COVID-19, we understand your top priority is the health of your family. We want to make sure we are keeping you up to date on the precautions we are taking at Simply Clean Laundry to maintain a healthy and safe environment for our customers and our employees. 

Here’s what we are doing:

  • We have increased the frequency of our cleanings here on site that includes cleaning and disinfecting all high-traffic areas and hand-contact touch points.  This also includes all tables, carts, etc that are used in our process.  
  • We have ensured all equipment including water heaters, washers, and dryers are functioning properly and at temperature levels that will properly disinfect.
  • We will continue to follow on site procedures that ensure complete separation of customer owned items from washing, to drying, to folding and packing.  
  • We will also continue to follow employee safety measures which includes ensuring gloves are worn during all dirty laundry sorting.  
  • In addition, we have communicated proper hand washing techniques to all employees and have hung signs in all bathrooms with those hand washing instructions.
  • Employees have been instructed to stay home if they experience any cold or flu symptoms including cough and fever.

We are closely monitoring daily updates from the CDC to ensure we are following the most current washing and handling recommendations. We will continue to do everything in our power to maintain a healthy space for our customers and employees.

We know many of you depend on us, and our current plan is to remain open servicing our customers.  Thank you for continuing to support our community’s local businesses during this time. We all appreciate it.    

We encourage you to review the CDC’s recommendations on preventing the spread of COVID-19 and wish you and your family good health.    

Mark & Kathy Huntebrinker

Owner, Simply Clean Laundry Service

314.782-2476

Hotel Mangers – It’s Not Stained, Until We Say It’s Stained

Hotel Mangers – It’s Not Stained, Until We Say It’s Stained

Hotel Owners and Managers in St. Louis and surrounding communities: do you have a pile of towels, sheets, and duvets that are basically useless because of stains? Have you tried all your tricks and special detergents to get them clean but instead, the stains remain? Instead of letting that pile grow, contact us here at Simply Clean Laundry and we will pick up your stained linen and process it with our proven formulas that incorporate high temps and specialized detergents.

Of course, we can’t guarantee that every towel can be recovered, but we have lots of experience washing stained items for hotels and country clubs and we know what it takes to get a high percentage of your laundry clean. Better yet, we will only charge you for the linen we get clean. So what do you have to lose?

Benefits of hiring us to clean your stained linen includes:

  • No contracts and simple per pound billing. Plus, you only pay for what we get clean.
  • Less linen you’ll have to throw out or donate. It’s not stained until we say it’s stained.
  • Save on labor and machine time. You have enough laundry to do so using your people and machines for long reclaim formulas can be expensive and not to mention ineffective.
  • Save on space. We can eliminate that growing pile of linen in the corner and you can get back your precious laundry room space.
  • Save the headache. Give us a ring, and we’ll come grab the laundry, then wash, dry, fold, bag, and return it to you for your inspection.
  • Lastly, you can save money. For the reasons listed above, you’ll save money and time using Simply Clean Laundry Service to reclaim your linens and towels.

Contact Us today and we’ll be glad to answer any questions and set up your first order.

Top 3 Reasons to Use Our Wash and Fold Service

Here are the top 3 reasons why you should use a wash and fold service instead of doing your own laundry:

1. You don’t like doing laundry.

2. You have limited time and prefer to use it doing things you enjoy.  

3. Your house has big piles of laundry lurking in every bedroom and you need help catching up.

Bonus reason:  you think it would be cool to put your dirty laundry on your step and see it magically returned to you…. washed, dried, folded, and ready to put away.

Here’s how you can make your life easier by using a wash and fold service: Just click here.

Call Simply Clean Laundry and we’ll get you all setup for your first pickup.  You’ll be glad you called! 314-782-2476

We’ve Moved… On to Bigger and Better Things

We are so excited to announce that we have moved locations. We’ve been busy these last few months as we’ve moved into our new location in Overland Missouri. We started about 11 years ago in 2006, where we originally ran the business out of our home in a 400 square foot room and outsourced the washing to a local linen service. Then we realized that we wanted to take over the washing, so in 2011, we started renting a place in Maryland Heights which was about 1500 square feet. We called that facility home for about seven years and it watched us grow from just a diaper service to a full fledge laundry service that included commercial and residential washing. In August of 2017 we decided that we needed more space and the perfect opportunity came our way to purchase our very own building in Overland near Page and Ashby. This space takes us from about 1500 sf to over 4200 sf. We finally have the space to park our vans inside again and not have to worry about braving the heat and cold to load and unload vans. It also means that we expanded from our original 2 washer setup to 5 washers and eliminated the bottleneck we had for washing capacity.

We ran our first load of laundry shortly after Halloween, 2017 and haven’t looked back. The added washer, dryers, and space have been amazing. We have also added multiple residential washers and we now have 3 clean sorting areas where before we had just one. We also have the space and capacity to welcome new business that we may have not have been able to before and that has been incredibly rewarding.

This move was no easy task, and we want to make sure we thank all our staff and people that helped us prepare the space. It took not only our army of great people but also electricians, plumbers, venting people, soap people, movers, and many others to make the space perfect.

Whether you have commercial, residential, or cloth diaper needs, we look forward to serving all of you out of our new location. Call Simply Clean Laundry to see how we can help you run your business better. We’ll give you a free estimate and discuss custom solutions we can provide specifically for your office or practice. You’ll be glad you called! 314-782-2476

Look how we've grown

Commercial Laundry Service

We pride ourselves on providing our clients hassle free service. We are reliable, and we strive to make every part of the process easy and consistent. This way you can worry about other aspects of your business.

Residential Laundry Service

Don’t have time to wash your own laundry? No problem. Just give us a call to arrange your free pickup and let us do all the work. We use trusted detergents and wash to your specific specifications. Then everything is folded, bagged, and returned to your door step. It couldn’t be easier.

Cloth Diaper Service

You may know us better as Baby Care Diaper Service. We have been serving St. Louis for more than 20 years with over 10 of those years under our direction. We have washed over 2 million diapers in that time so we know a few things about cloth. Click here to be taken to our main cloth diaper site.

What Clients Say

  • I love Simply Clean Diaper Service because I know cloth diapers are healthy for my baby and for the Earth. Plus, the convenience is hugely important to me as a new mom — I never have to run out for diapers, or constantly do the laundry.

    Katie S., mother of Lincoln, Diaper Service Customer
  • I am beyond happy with my decision to go with Simply Clean.  For me it was important to try and do my part to keep this world just a little bit greener for my daughter, and teach her right from the beginning how the small things count.  The Owners will help you through any issues you have with real urgency to please their customers.

    Jessica M., mother of Lily, Diaper Service Customer
  • Cannot recommend Simply Clean service enough. Kathy was flexible, kind, easy to work with, and accommodating of our schedules. Plus, the laundry was clean, soft, and ready to put away.  They really make laundry easy. 

    William T, Laundry Service Customer
  • As my business grew, it no longer made sense for me to do my own laundry.  By the time you figure in utilities and my time, it was well worth the cost to let Simply Clean wash my linen.  Thanks Simply Clean!

    Becky S, Massage Therapist, Commercial Laundry Customer
  • Fantastic service. The owners are very knowledgeable and helpful. They are easy to work with and adjust to my needs. It is so easy to just put the laundry out once a week and get it back a couple days later.

    Hannah R, Laundry Service Customer
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