Payment Terms and Conditions:
All new accounts are set up with credit cards for auto-payment and will be charged before laundry is returned. Auto-payment takes the hassle out of collecting money and makes it easier on your side as well.
Wash & Fold Laundry terms and conditions:
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.
We will do everything we can to avoid damaging your laundry. Unfortunately, there are limitations to what we can do. For example, we do our best to check your pockets prior to washing but we can’t be responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. We will do our best to find and return items that you accidentally left in your pockets. But we can’t guarantee that we will find them.
All laundering processes cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any piece of laundry if we think it will lead to trouble.
Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is “dry-clean only,” or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
We sort your laundry in order to provide the best service possible. However, we can’t be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching).
We do not assume responsibility for lost laundry. Because laundry is processed by the load, and not “per item”, we simply have no efficient way of verifying that we received any particular piece of laundry in the first place.
If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.