How it works

Once you’ve signed up and routine service begins, our delivery person will provide weekly delivery and pick-up right to your door. You do not need to be home for deliveries.

Your clean diapers are delivered in a reusable pail liner. Use this bag to line your pail. It is not necessary to rinse or wash the diapers, just throw them in the pail, inside the liner. Once your baby begins to eat solids, please shake off any loose stool in the toilet. Avoid using diapers as burp cloths to avoid mildew growth and stains.

We use tags to count our diapers, rather than having someone count each dirty diaper individually. With each week’s delivery, you will be supplied with a tag that lists out what is included with that week’s drop-off. Remove that tag and save it to attach to your outgoing diapers the next week. The night before your delivery day, count all your clean prefold diapers, and write that number, along with your name, on the tag and tie it to your diapers. If you forget to put the tag on the diapers, simply call or email and let us know your clean diaper count. If we do not hear from you, we will email you. If we still do not hear from you we will deliver 75% of your ordered amount the next week. YOU DO NOT NEED TO COUNT ALL-IN-ONES, WIPES, INSERTS OR DOUBLERS. Those will be counted by us each week.

Diaper counts work on a rotating 2 week basis. The number of diapers you choose to receive is what you should always have on hand each week. For example, if you order 80 diapers, we will deliver 80 diapers the first week. The second week, we will deliver 80 more diapers. You will fill out your clean diaper tag telling us how many diapers you have on hand. Let’s say the second week you write down that you have 20 clean diapers. We now know you have 20 on hand plus the 80 we just delivered. That means you have 100 on hand. The third week we will deliver 60 diapers (the 20 left over from the last week, plus the 60 equals 80). So if you use more than your weekly amount one week that means you will be that many diapers short the next week.

We charge you for the number of diapers you are ordering, or renting, each week, not the number of diapers you use. If you consistently have many leftovers, please call us to reduce your weekly order, which will result in a price decrease. We will help monitor your situation with you so that you are receiving the optimal number of diapers.
Illustration that helps explain our cloth diaper math

If soiled diapers are not left out for pickup, your driver will still deliver that week’s clean diapers. If this happens again the following week, we will be unable to deliver another set of clean diapers and your account will be put on hold until we hear from you. Soiled diapers that sit longer than a week are more likely to stain. For this reason, if diapers are not left out, we will need to schedule an alternate pickup day or have you drop them to one of our dropoff locations. If this becomes habitual, an additional pickup charge will apply. If you forget to leave out your diapers, please email us with your clean diaper count.

For any change, whether to change sizes of diapers, or to change your address, please call two working days before your delivery day. This is very helpful in producing accuracy and efficiency in your change request. Use our contact form online to make it even easier.

You will not be charged for weeks that you do not use diapers if you schedule a vacation hold. If you are leaving town, please call 2 working days in advance of your delivery to have your soiled diapers picked up and a future resume date scheduled. We are very flexible and will work with you to figure out a good alternative day for delivery or pickup if you are out of town on your scheduled delivery day.

When you wish to discontinue service, please call two working days in advance of your delivery. All clean and dirty diapers must be returned on the day you cancel, along with the loaner pail (please wipe out the pail if messy), pail liners, wipes, etc.

A per-diaper-fee will be added to your account for any diapers, wipes, liners, inserts, etc that you keep or destroy. We do a final count on incoming diapers to determine how many are missing or unusable.

We are glad to offer refunds for credit that you have on your account after you discontinue service. We do charge a 5% fee for refunding any credit card payments. This covers the original fee that we paid to receive that credit card payment.