Serving St. Louis and Surrounding Areas
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FAQ’s

How do I start service?

What if it’s raining outside on the delivery day?

We will ring your doorbell and hand the clothes to you if the weather is an issue. We are very motivated to make sure that your clothes come back to your door cleaned, and ready to make you look great. We will treat your clothes as if they were our own –with care! If someone isn’t home, we will find a protected area to drop off your items.

How does your service work for commercial laundry?

We will work with you to set up a pick up and delivery schedule that works for you. We charge by the pound. You do not have to sign a contract with us to use our service.

Is your service “green” or “environmentally friendly”?

Yes indeed. There are many things that make us ‘green’ including the equipment we use (See our Cleaning Process page for more info) and the fact that our delivery bags are reusable and our plastic bags are biodegradable. Also, when you use Simply Clean, we use efficient routing to minimize our footprint and gas consumption.   It doesn’t get more ‘green’ than Simply Clean!

Will my clothes get stolen if you deliver them to my door?

We have made thousands of deliveries since we started in 2006. That has never happened. We deliver your clothes during daylight hours, when neighborhoods are the most active and safe.

How do I pay for the service?

Simple and easy! We keep your credit card on file for billing. For your records, we will email the paid invoice the day of your delivery with the detailed total for each order. If you ever have a billing question, just call. We are happy to help. Our office phone is 314-782-2476.

Do you have a minimum order?

Yes, we have a minimum order of 20 lbs for Free Pickup and Delivery. 20 lbs is about 2 –  13 Gallon kitchen trash bags loosely filled with mixed laundry.  A bag filled with jeans or towels will weigh more than mixed laundry.

Do I have to be home for pickup and delivery?​

No, you do not have to be home for laundry service pickup and delivery. Please list a safe pre-designated location – for pick up and delivery.

How much does my laundry weigh?

Since we offer per pound pricing, we get a lot of questions about how much an average family or individual uses.  In our experience, a family of 4-5 sends in between 20-35 pounds per week.  Some may be a little more or a little less but that’s the range and our average order is right about 25 pounds.  We have some individuals that like to go every other week and their average order is 20-25 pounds for two weeks worth of laundry.  All laundry is based on dry packed weight.  If you still have questions, you can use a scale you have at home, or since we don’t have contracts, send us in a bag or two until you’re comfortable.

What if I missed my pickup or delivery I scheduled?​

We understand that schedules can change. Please contact us right away if you need to arrange a different time or additional pickup.

What if I don’t have a laundry bag?

You can use any bag for your first service. Upon delivery of your second laundry service a laundry bag will be provided for your future laundry services. Replacement Laundry Bag​s are available for $5.00.

Do you have any discounts or coupons?

We do have a $10 coupon for new customers. Try us out and tell your friends about us.

What if I refer a friend? Do you offer a discount?

If you refer a friend to Simply Clean and they mention you when signing up – we will give you $10 CREDIT toward your next laundry service. No Limit on how many referrals you give us – you are entitled to credit for each referral. You must notify us prior to your referral scheduling their service. Your referral must list your name on their schedule request. No changes after the referral service has been completed. One $10 Credit per service may be used. Not to be combined with any other discounts. Have you told anyone about our service?

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